Memory Bear FAQs
1. Product Details:
- What size are the Memory Bears? Memory Bears are approximately 12 inches tall when sitting.
2. Clothing Requirements:
- How many and what type of items are needed?
- Baby clothes (3-24 months): 3-4 items based on size and material.
- Children's clothing: 2-3 items, including cardigans, jumpers, and jeans.
- Adult clothing: 1-2 items, such as jumpers or cotton shirts.
- Acceptable Materials: T-shirts, jeans, fleece, cotton, flannel, blankets, and more.
Unacceptable Materials: Heavy knits, heavyweight outerwear, leather, vinyl, fur, and any dirty or heavily worn items.
3. Shipping and Delivery:
- How do I send clothes? Place an order online, and we'll send a waterproof carrier with your order number for shipping via recorded delivery.
- Delivery Costs and Times:
- $ 10.00 orders between 100 and under
- $ 12.00 orders between $100.01 - $200
- $ 15.00 orders between $200.01-$300
- FREE SHIPPING orders over $300.01
- Standard Turnaround: 8-12 weeks from receipt of clothes.
4. Order and Payment Information:
- How to Place an Order: Order online, follow instructions emailed for shipping clothes, and include an order form with your package.
- Payment Methods: We accept payments through PayPal or credit/debit cards.
5. Special Requests and Personalization:
- Embroidery Options: Hand-sewn embroidery is available with a maximum of 10 characters per foot.
- Design and Personalization: Make specific design requests on the order form or add personal touches like embroidered hearts.
6. Usage and Care:
- Can I give the Memory Bear to a child as a toy? Can I give the Memory Bear to a child as a toy? No, Memory Bears are designed as decorative keepsakes, not toys. They are classified as "collector's items" or "decorative items" intended for adult appreciation or display rather than child's play. As such, they do not meet the safety standards required for children's products, which include regulations on small parts and materials suitable for young children. These bears are not designed for active play or mouthing, making them unsuitable for children under 12 years of age.
7. Returns and Guarantees:
- Can I return an item? No returns on bespoke items. Variations may occur due to different fabric natures.
- Guaranteed Christmas Delivery: Contact us before ordering for Christmas delivery; gift vouchers available.
8. Additional Information:
- Unused Clothing: Indicate if you want unused clothing or scraps returned (less than 3 lbs). Additional shipping charges may apply.
9. Contact and Support:
- Further Questions: We welcome any additional inquiries; please contact us for more information.